Return Policy
We accept return requests within 15 days of the purchase date. To ensure eligibility for a return, please take note of the following:
- The item must be returned within 15 days of the purchase date.
- It should be in its original condition, unworn, unwashed, and with the original tags attached.
- To streamline the return process, kindly provide the order confirmation email or order number received at the time of purchase.
Free Returns
We offer free returns on all our products. Once your return request is approved, we will handle and cover the return shipping costs. Each customer is allowed up to three (3) returns per month.
Steps to Initiate a Return
If you would like to return a product, follow these steps:
- Send an email to contact@sunsafewearzone.com with the subject “Return Request.”
- Include your order number and a detailed explanation of the reason for the return in the email.
- Our customer service team will respond promptly with detailed return instructions.
Refund Process
Once we receive and inspect your returned item, the refund process will begin. Please note that refund processing times may vary depending on your payment method.
Contact Us
For any inquiries or assistance regarding our return policy, feel free to contact us at contact@sunsafewearzone.com. Our customer service team is ready to help and address any concerns you may have.
We appreciate your trust in Sun Safe Wear Zone Shop, and we are committed to providing high-quality products and excellent service to ensure your shopping experience is smooth and worry-free.